Shipping policy
How We Ship
At Belleia D'or, we process and ship orders with care so your skincare arrives safely and on time.
Processing Time
All orders are processed within 2–5 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| International | 10–21 business days |
Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions. Subscribe to our email list to be the first to know.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to monitor your delivery in real time.
If you haven't received a tracking email within 5 business days of your order, please check your spam folder or contact us at customerservice@belleiador.com
Customs & Duties (International Orders)
International customers are responsible for any customs duties, taxes, or import fees charged by their country. Belleia D'or is not responsible for delays caused by customs processing.
Lost or Stolen Packages
If your tracking shows "delivered" but you haven't received your package, please:
- Check with neighbors or your building's mailroom
- Contact your local carrier with your tracking number
- Reach out to us at customerservice@belleiador.com and we'll do our best to help
Belleia D'or is not responsible for packages that are lost or stolen after confirmed delivery. However, we will always do our best to find a fair solution.
Contact Us
Questions about your shipment? 📧 customerservice@belleiador.com
We respond to all inquiries within 24–48 hours.