Our Promise to You

At Belleia D'or, your satisfaction is everything. We stand behind every product we create — and if something isn't right, we'll make it right.

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Returns

We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging.

To initiate a return, please contact us at customerservice@belleiador.com with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval status within 3 business days.

Please note: For hygiene and safety reasons, we are unable to accept returns on opened or partially used skincare products unless the item arrived damaged or defective.

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Refunds

Once your return is approved, a full refund will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Shipping costs are non-refundable unless the return is due to our error (wrong item sent, damaged product, etc.).

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Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at customerservice@belleiador.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you — no return required.

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Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, simply return your item (if eligible) and place a new order.

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Non-Returnable Items

• Opened or used skincare products (unless damaged or defective)
• Gift cards
• Sale or clearance items marked as final sale

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Contact Us

Questions about your order or return? customerservice@belleiador.com 

We aim to respond to all inquiries within 24–48 hours.